Delivery and Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lessons@dangrieve.com. Please note that returns will need to be sent to the following address: Boxcey / NVSN Group Ltd, 2nd Floor, Anup House
31 St John St, Leicester, LE1 3WL

If your return is accepted, you will need to post your items to the address provided above. Please ensure that a tracked service is used and that the tracking info is provided to our returns team. If a tracked service is not used and your items go missing then we cannot be held liable.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lessons@dangrieve.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We do not offer exchanges on orders. If you require an alternative size then please return your item for a refund. You can make a new purchase for your desired size. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lessons@dangrieve.com